Legal

Privacy Policy

Last updated: February 5, 2026

At Engram (operated by Webinci Tech Pvt Ltd), we take your privacy seriously. This policy describes how we collect, use, and protect your personal data when you use our services.

Short version: We collect only what we need to run Engram, we secure it using industry standards, and we never sell your personal data to third parties.

1. Information We Collect

A. Information You Provide

When you create an account, subscribe to a plan, or contact us for support, we collect:

  • Account Identifiers: Name, email address, and profile picture (often provided via OAuth providers like Google).
  • Billing Information: Payment processing is handled by Stripe. We receive confirmation of payment and the last four digits of your card, but we never store full credit card numbers.
  • Communication Data: Content of your emails or messages to our support team.

B. Usage & Technical Data

We automatically collect information about how you interact with Engram:

  • Metadata: IP addresses, browser type, device information, and operating system.
  • Activity Logs: Feature usage, time spent on pages, and navigation paths.
  • AI Interaction Data: We log queries and interactions to improve model performance and debugging (this data is anonymized where possible).

2. How We Use Your Data

We process your information to fulfill our contract with you and based on our legitimate business interests:

  • Service Delivery: Managing your account, processing payments, and providing the core AI features of Engram.
  • Product Improvement: Analyzing usage patterns to fix bugs and develop new features.
  • Security: Detecting and preventing fraud, unauthorized access, and policy violations.
  • Communication: Sending essential service updates, billing alerts, and responding to support tickets.

3. Data Sharing & Third Parties

We do not sell your data. We share information only with trusted service providers who assist us in operating our platform:

  • Infrastructure: Vercel (hosting), Cloudflare (compute and storage).
  • Authentication: Auth0 and Google OAuth.
  • Payments: Stripe.
  • Analytics: PostHog (for privacy-first product analytics).
  • AI Models: We may share anonymized prompt data with providers like OpenAI or Anthropic to generate responses.

4. Data Security & Retention

We implement industry-standard encryption (AES-256 for data at rest and TLS for data in transit) to protect your information. We retain your personal data only as long as your account is active or as needed to provide you services and comply with legal obligations.

5. Your Rights & Choices

Depending on your location (e.g., GDPR in Europe, CCPA in California, or DPA 2021 in India), you have rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request that we delete your personal data ("Right to be Forgotten").
  • Portability: Request your data in a structured, machine-readable format.

To exercise these rights, contact us at [email protected].

6. Contact Us

Webinci Tech Pvt Ltd

Reg. Office: Khasra 201 Naya Gaon, Vijaypur Hathibharkala

Dehradun, Uttarakhand - 248003, India

Email: [email protected]